After customer places the order, the technician performs the production assessment and arranges the goods production. Our sales will always focus on the production and update the details for our customer.
Production and Machining
After evaluating the production details, Katalor will manufacture and process the products according to the customer's requirement.
Products Inspection
After finishing production, our inspector will take a series of inspection like goods quantity, size, appearance, marking, packaging. Check inspection certificate.
Goods Transportation
After checking the products details with customers, we will arrange the goods loading and transport it to the shipping port or the airport.
Book Shipping Space
Our staff will book the shipping space in advance, prepare the documents for customs clearance and confirm the details with client.
Loading and Shipping
when the cargo arrives the port, we arrange cargo loading for shipping, or by airplane. Then express the documents to our client by DHL express.
After-sales Service
After client receiving the goods, our after-sales service will collect customer feedback and deal with client’s problems.
Customer Feedback :
Our worker send questionnaire to customer and collect their questions. We will treat the client feedback seriously and try to solve their problems.
Online Contact :
Customer can freely connect our online customer service for any problem or leave a message to our after-sales service department.
